I appreciate what Mr. Johns is trying to accomplish, but I don't think this is the way to do it. The purpose of this clause becomes very unclear. There is a form by which.... It's important to have a clear process by which complainants would lodge their complaints. If we take away that obligation, almost any type or form of complaint would be submitted, and then you'll have arbitrary determinations: Why are some in some forms accepted in one department and not another? I think it could lead to a lot of confusion.
I'll exaggerate, but sometimes receiving a form written on crayon on the back of a napkin is not the right thing to do, nor do you want to have another system in which you have to fill it out in triplicate and have it all attested. It needs to be a pretty standard approach, and this is the reason I wouldn't want to remove this aspect of.... I wouldn't want to support this to remove that obligation.