I'll speak quickly, Mr. Chair.
As we all know, we changed insurance companies over the summer and several issues were raised by the company's customers. The motion I'm putting forward is intended to shed light on what happened. That way, if we ever have to change companies again, we'll know what needs to be changed so we don't have to go through this again. There are probably some solutions we can already apply or suggest to ensure that we and the civil servants aren't caught up in an administrative maze when it comes to making an insurance claim, or even that we aren't put on hold indefinitely, if not forever, when we need to speak to a customer service representative from said company.
Here's the motion I'm moving:
That, pursuant to Standing Order 108(3)(c), the committee undertake a study on the changeover of the Public Service Health Care Plan (PSHCP) from Sun Life to the Canada Life insurance company and that, to do so, the committee examine matters including 1) the quality of the insurance coverage, taking into account the circumstances and needs of federal public service employees, 2) the efficiency and effectiveness of the new insurance plan, particularly as concerns the online claims service and the telephone service offered to participants and health professionals, 3) the mechanisms that Public Services and Procurement Canada used in awarding the PSHCP contract to ensure the contractor had the capacity to serve the entire federal public service and provide the expected services, and 4) the measures that will be taken to correct the situation;
That the Committee allocate at least four meetings to conduct this study and that it invite to appear, for two hours per panel, the following witnesses: (a) the Minister of Public Services and Procurement at the time the contract was awarded to Canada Life (in March 2023), (b) the current minister and officials from Canada Life, and (c) any other witnesses it deems necessary; and That the Committee report its findings and recommendations to the House; and that, pursuant to Standing Order 109, the Government table a comprehensive response.
I apologize to the interpreters for reading the text of the motion so quickly. I hope they had a copy in hand.
As with Mrs. Block's motion, this can be done after Christmas, but I think it's important that we look into it.