In your report, you gave the passport example, but on page 12 of your report, continuing on the passport example, you said, “There is a considerable level of uncertainty on these potential cost savings and efficiencies as they will be dependent on whether overall costs of the passport program return to prepandemic levels and if the efficiencies lead to processing more passports.”
What advice would you give to IRCC to track, or to look for, these efficiencies and to measure these efficiencies?