Thank you.
When we talked to government departments about tracking the potential savings from digitizing some services, they almost unanimously pointed out that it's not just a perspective of saving money; it's to improve services.
They say that a main reason they don't track potential savings is that it's not the perspective in which they provide these services, although I would say that it's part of the equation, because there are savings if you move people away from in-person services or call centres towards e-services. A good way of doing that would probably be for the government central agencies, like the Treasury Board Secretariat, to require departments to track how much they're spending on providing a certain type of in-person or phone service versus e-services. It's not very difficult to do, in my humble opinion, although it might be challenging for some organizations that don't track their current costs.
I think any sound organization or any sound deputy head would want to know how much it costs them.