Sure.
In discussing with experts in the lead-up to that report, it became obvious to us that there were several challenges.
Providing services from coast to coast to coast and even internationally, when we talk about passport services and immigration services, is a challenge, with various locations in different time zones. These are not insurmountable challenges, but these are challenges.
The other very important aspect is security. That is very important to everybody who works in the IT space, and it's especially true for the government, because people put their trust in government when it comes to safeguarding their personal information. It's even more important for governments to ensure the security of IT systems and citizen-facing systems.
Another aspect is the provision of services in both languages, which some countries don't have to face. Again, it's not an insurmountable challenge, but it adds to the complexity.
As well, there are the legacy systems, which are another challenge for government services.
Finally, what came out loud and clear in talking to government sources were the staff and labour shortages in the IT system.