Thank you for the question.
Two things must be considered.
First, there is an operational delay on the part of our colleagues in other departments in submitting cases, data and transactions to the pay centre. We are working very closely to improve that delay.
Second, there is the service rate. As I mentioned, we have obtained a rate of 80% for processing transactions.
This is the new intake, where we are achieving 80% service standard. That is critical to managing the intake side of it while we also have resources dedicated to the backlog.