In September, you had raised that issue with Mr. Utano. You said you had also spoken with another CBSA contact.
The next important date was November 2022. I believe you raised this issue directly. You went all the way to the top, to President O'Gorman. You then provided a report that you had done internally. Can I ask you to talk about some of the misconduct that was laid out? Was there anything additional that you added in that November 2022 report?
Can you speak to why you think that CBSA responded then, after that November 2022 report, as opposed to in 2021 when it didn't respond?