That's for a system that was supposed to save us $80 million a year.
I'm going to refer to my constituents, because they're calling me on a regular basis in dire situations. A lot of them have been unpaid. One person was actually worried about losing their home. Public service workers, which you are as well, have suffered untold financial and emotional hardship from being owed thousands of dollars—sometimes tens of thousands of dollars—and in some cases for years. Now I'm hearing from PSAC that no one at the pay centre has the ability or authority to prioritize individual cases and ensure their resolution.
Is it true that there aren't any employees who can escalate or prioritize a case or manually ensure it gets resolved as soon as possible? If so, why? Especially in really extreme cases, in emergencies even, there should absolutely be a process in place to elevate those cases.