Mr. David Prest at the Government Operations and Estimates Committee

On December 7th, 2023. See this statement in context.

December 7th, 2023 / 4:25 p.m.

Executive Director, Benefits Policies and Programs, Employee Relations and Total Compensation, Treasury Board Secretariat

David Prest

I would say there was no breakdown in communications that the Government of Canada is aware of. What we saw was an unanticipated volume of calls.

I think you'll hear from Canada Life as well that they had been anticipating call volumes that were similar to what Sun Life had faced. As of July 1, the volumes were many times that.

See context to find out what was said next.