I'm hoping that you can put pressure on them to do better at this.
Plan members have reported receiving denials—again, I raised this earlier—for life-saving medications and treatments that were previously covered when the plan was administered by Sun Life. Some of these treatments are subject to plan directives that have not changed. Why is Canada Life taking such an extremely restrictive approach to cover exceptions?
To go back to what I talked about—people with a plan or a spousal plan—we've heard of people who actually aren't getting any coverage because they go to Canada Life first and then they're barred from their other plan. How are you going to fix that? This shouldn't be happening.