Thank you.
Personally, I don't understand how that came as a surprise. With the switchover to a new administrator and the changes in coverage all at the same time, you should have anticipated calls were going to come in. Maybe I just think differently. That's possible.
Mr. Weiss, you said earlier that physiotherapy benefits had not been reduced. Rather, they had been adjusted. Many families need physiotherapy on a weekly basis, such as workers injured on the job. To them, it doesn't matter whether you call it an adjustment or a reduction—it's the same thing. Would you agree?