Thank you.
It is my understanding that the industry standard is to not conduct manual enrolment when transitioning plans, but that this was a requirement put in place by the federal government.
I do understand that the purpose was to use the transition to refresh data and to use Canada Life to remove those who should no longer be eligible for benefits. Canada Life was required to delay payments for thousands of claims until it completed pre-payment audits, which was not a requirement when Sun Life was the administrator.
In hindsight, do you think this was a mistake?