Thank you very much, Mr. Chair.
Welcome to our witnesses from Canada Life.
I want to go back to the opening comments of Ms. Royds, in which she noted that the contract was for administrative services and that it included a start-up phase of 18 months for Canada Life to take the necessary steps to prepare to administer the plan. I assume that happened before the operations phase began on July 1, 2023. You can confirm that when I'm done asking my question.
She went on to say that, as with any large switch from one service provider to another, especially for programs of this magnitude, issues with transition are not unexpected and are therefore planned for by all parties.
We've heard throughout the testimony today that some things may not have been well planned for.
Can you provide to the committee what benchmarks or milestones Canada Life proposed with regard to its integrated schedule for the start-up phase?
I know, Mr. Weiss, that in response to another question you advised that resource discussions did not take place. What did Canada Life put in place in your integrated schedule in order to prepare for the start-up phase of taking over this contract?