I understand perfectly.
If I can have at least a minute to respond to your second question about substituting generic drugs for brand-name drugs, I can give you a more thorough answer.
I want to reiterate that mandatory generic drug substitution is an industry best practice. Generic drugs are approved by Health Canada and are suitable for most people.
That said, mandatory substitution will not come into effect until January 1, 2024. Again, we built in a transition period to inform plan members and give them time to consult a doctor or nurse practitioner about taking a generic drug. If they cannot take the generic drug, a form must be completed by the doctor or nurse, and that form is now one page shorter. As soon as the attending physician provides a medical reason, the individual will be exempted from the requirement.