We certainly observed that the combination of the new plan brought additional pressure on the administrator to deliver, although it had to be managed this way. However, 18 months gave a lot of opportunity to discuss and find solutions. There were dozens of committees working together to prepare for that, but we do realize that for a plan of this magnitude—1.7 million members, the largest employer benefit plan in Canada—it's a massive endeavour.
On December 7th, 2023. See this statement in context.