Again, I think the Canada Life representatives appearing before the committee next will be able to give you a more detailed answer.
I can tell you, however, that they are trained to answer eligibility questions for all the benefits. They have access to written scenarios with recommended answers. As we all know, health care is very complex, so there may be specific situations where claims staff need to consult with health professionals to better understand the claim. In those cases, neither employees of the government—so the employer—nor employees of Canada Life—the plan administrator—would ever take the place of a medical professional. They do not make those kinds of determinations. Doctors do.