Thank you, Mr. Chair.
Thank you to our witnesses for joining us today.
Indeed, this changeover has caused considerable concerns for my constituents, family members, friends who work at CBSA and other public servants.
My first question I'll direct to Ms. Royds.
During our opening remarks, you noted that there was a period of transition to Canada Life that began in July. Is it normal to have a transition period, and did you plan for a transition period as part of this contract?