Ms. Pascale Archambault (Acting Director General, Business and Technology Solutions Sector, Department of Public Works and Government Services) at the Government Operations and Estimates Committee

Thank you.

The contract was set up in early November 2021.

The purpose of the start-up phase was for Canada Life to take the necessary steps to prepare to administer the plan, getting the website ready, setting up the claims process, hiring staff, finding office space and so forth. The company did not process any claims during that period.