Thank you, Mr. Chair.
For context on the question, the coverage provided to members and to Canadians posted abroad in the public service is very important, but it's also one of the most complex elements of the public service health care plan. We know it's complex because there are different jurisdictions to handle and different medical centres in each and every country. Forms may be different and payments will be made in local currencies.
As a result of that, our customer service action plan has outlined improvements specific to those posted abroad. While the service standards there are still not up to our expectations, we are working hard to improve them.
One of the key elements, which you touched on, is prioritizing emergency claims and emergency issues. I want to be clear that if a member calls today with an emergency, we absolutely prioritize that. If a member has a claim that needs to be paid and that needs to be escalated, we do, as I noted, have an urgent escalation process for them to expedite the processing of that claim.