Thank you, Mr. Chair.
To the honourable member's question, I want to reiterate that we do know people were frustrated by some of the issues they experienced during the transition. I can't comment on that example in particular, but we did work with members of Parliament and our partners in the Government of Canada to implement an escalation process for those who had constituents come into their office who were facing serious or urgent issues, such as the one you cited.
That process has worked quite well since July—