The initial manual re-enrolment period was certainly the driver of the majority of calls in the early parts of the contract. There were some people who were not able to access their benefit at that time, so we worked collaboratively with the government again to quickly enact the first part of our action plan, and that was to complete an accelerated enrolment to auto-enrol all remaining members.
Once that was completed, call volumes dropped significantly and it stopped becoming the significant and major issue that we were facing in our contact centres.