I cannot comment on the specifics of the individual case without those specifics and certainly would not want to do so publicly. I will comment broadly and will offer the suggestion as well that if you want to take it off-line,3 we'd be happy to look into this issue, even though you've noted that it seems to be resolved.
That said, we are committed to administering the plan as per the plan directive, as per the contract. That does include coordinating between other programs, whether they be government or the NIHB, as it's known, and as you've cited. We are working hard to make sure our members understand that and can answer their questions.