Thank you.
Similar to what my colleague Mr. Sousa said, this study isn't focused on the contract with Botler AI or even the contract with GC Strategies, but rather ArriveCAN and its costs. The Botler AI situation revealed a practice that seems to be accepted by Canada, but that raises a number of questions about various things such as overcharging and multiple intermediaries. It also raises questions about the mechanism for monitoring expenditures, but especially results.
You're a business process expert. What could Canada do to improve the procurement process for IT services and artificial intelligence, in particular, so as to avoid multiple intermediaries and overcharging?