I'm going to talk about two reports, the one on GC strategies and then the one on professional services with McKinsey.
Both of those reports went back in time. In this case, we looked at contracts from 2015 to 2024: prior to the pandemic, during the pandemic and postpandemic, if we're in a postpandemic time.
This is pervasive, and that's why to me it isn't just about what happened since you've changed the rules. All of the rules that were changed were changed following some of my work, so this is forward-looking. All I can tell you is that in the past, there was a rather pervasive lack of respect for rules, which is why going back to training and reinforcing what they are is the first step. It's not creating more rules.