I'll comment on your comment and then I'll actually get to your question.
I think it isn't just about following the rules. I do believe that public servants need to understand why the rules are in place. That might help with the application of them. I think that's essential. Adding more rules is what's been happening right now. I would encourage the government to take a step back and streamline in order to speed things up.
Now I have to remember the other question.