I can see that I'll have to pose my questions in English.
I also have some letters from some of your patients. They are not so encouraging, though. One of them tells us that before she could get a meeting with you in order to get her breast implants extracted there was a nine-month wait, and then after that it would take 12 more months to get them extracted because you have too much work doing implants and reconstruction.
The same person tells us that if she was ready to pay $4,800 to get ahead of the list of patients covered by the Ontario health insurance program, you would be ready to operate on her before the other patients, who were covered by the Ontario health insurance program. On top of that, she had to give you an $800 deposit, which was not refundable if she decided not to have the operation with you.
Can you explain why you have such a practice with people who are desperate to get their implants extracted?