The situations I described are everyday occurrences. For example, we often get information from notices or articles in newspapers, or from patients who have read or heard something about a particular drug. The Internet means that, today, everything happens quickly. I have seen cases where patients say that they were told that a product had been recalled and that they had to return to the pharmacist, yet the pharmacist was completely in the dark. When this happens, we just have to wait, and we cannot even reassure our patients. We are not getting detailed information in time.
It even happens that the Ordre des pharmaciens is sent information after it has been made available to the public—and perhaps Ms. Lambert would like to comment further on this. It is not acceptable that this sort of information is made available to the public without giving health care providers the time to get organized in order to be able to answer Canadians' questions. That is what is so unfortunate about this situation. It generates feelings of insecurity and concern, and there is a lack of transparency. That is what we want to get across to you today.