When patients contact us, they tell us about the positive effects of.... Most of the patients we talk to are taking more than one drug. They have both positive and negative experiences; it's not only negative experiences.
Yes, patients do have a role in communicating the effectiveness of the drugs they're using. When patients are talking about medicine, there are a number of different things that they want to tell you, and there is also information that they want to get. Reporting adverse drug reactions or reporting about the effectiveness of a drug also is part and parcel of a quest for information about other people's experiences and so on. It's all of a piece, if you want to put it that way.
So yes, patients have a role in communicating information about the effectiveness and efficacy of drugs as well as about adverse side effects.