Thank you, Madam Chair.
I'm going to go back to one of my earlier questions about quality improvement programs based on a framework model. I think those of the witnesses who have been part of that are aware that there's a specific philosophy that brings people together to improve processes and that it's had very good outcomes.
One example that I'm aware of in the Vancouver health authority is a situation in which the number of hours between readiness to be discharged, I believe in the case of maternity, to when the person is actually discharged decreased from ten to one as a benefit of a quality improvement program in that facility.
My question is to all of the witnesses. Have you been involved in essentially a Deming-based quality improvement program, and if so, what would your recommendation be to this committee as to if and how the federal government can encourage the spread of that approach to improving quality and productivity?
Thank you.