Thank you for the question.
That's an excellent question, one that I can assure you our stakeholders have posed several times. Certainly one key factor in tackling this backlog situation has been the core, labour-intensive part of that work, which is the people. In terms of recruiting and retaining the calibre of people who can tackle this work and get it out the door quickly, that was our number one priority.
The number two priority was getting those people up to speed, because I'm sure everyone is aware that you can bring someone in on day one, and depending on the job, it can take up to a year to get that person up to speed and productive. We put our minds to making sure that wasn't going to happen. From our own staff, we produced a training and orientation program, from the grassroots, which ended up cutting our training time from about nine months down to two months. So when we get a scientific evaluator on staff now, as we did when we first received this funding, we have them up to speed and producing advice documents to our screening officers within two months. That's something that will grow with us. That's something that, as we experience turnover, as all agencies do—and certainly in small agencies it's far more disruptive—we can now live with and ensure that the turnover and the productivity we've seen will continue with us.
The other thing I'd like to mention in the context of the backlog—and I talked about compliance, I talked about risk—is that there are a couple of risk mitigation measures we've taken to make sure that.... Notwithstanding our great productivity rates, there are still claims coming in the door that may have highly hazardous substances in them that are incorrectly identified. So we have a prioritization scheme at the commission that weeds out those high-hazard claims immediately upon receipt and puts them to the front, even if there are other claims in the backlog that we've committed to eliminating. Those high-hazard claims are always done first and foremost, and that information is expedited back to the claimant and eventually back to the worker.
Another means by which we're trying to manage the backlog is in doing some voluntary compliance work. That's a term that's maybe overused. We're starting to see some actual results, where we've put together a checklist for our claimants that tells them those kinds of errors we often see and they can easily correct without having us go through and send out an order. So when their claim comes in, if they haven't already used the checklist, we'll send it right back with the checklist and say, “Have a quick look at this. Look at what you can do before we start to review this.” About 70% of the cases are using the checklist. It's coming back, so that should be diminishing the number of errors we see and therefore diminishing the amount of time it would take us to work on that backlog.
The last thing we're doing is something we're quite proud of: we're getting with the program in terms of electronic data management. One might think maybe we should have done that long ago, but we work with confidential information and we're very concerned about ensuring the confidentiality. So it was with reticence that we embarked on an electronic data management system. We have that, and we're just in the process of implementing it. This will allow our evaluators and our screening officers to have access to documents literally at the push of a button without poring through literature studies and CAS files and toxicity profile summaries that are piled up on people's desks. This is going to make their jobs go a lot faster.
Thank you.