Thank you, Madam Chair.
Thanks to our panel with us this afternoon.
I'm going to ask my first question to Ms. Watts, please.
In your presentation to us, you talked about 2007-2008 being a year of change and transition. And then you also talked about the claims processing backlog of approximately two years and the 95% non-compliance issue and all those issues. Then you talked about your determination to eliminate the backlog over the three-year period. You went on to say you had received the transfer of funds from Health Canada and you were pleased to say you were on target. And it's great that you are on target.
What are the key changes to the claim process that are going to allow you to keep this backlog at bay? What's going to allow you to keep things caught up?