In 2006, we had asked the departments and agencies to develop a pandemic plan together with their plan to ensure the continuity of operations. Thus, in the spring, this allowed us to manage the H1N1 crisis in quite an organized manner. During the summer, we realized that should there be a second wave, we had to define essential services. One of the lessons learned during the first wave was precisely to ask ourselves how we would deal with essential services if the situation were to get worse. Are we ready to deal with essential services? That is when we began to define what we meant by essential services.
As I said, 90% of the departments and agencies reviewed seem to have solid plans allowing them to deal with problems.