It was part of my message that communication is an issue. I don't think the people who have put these processes in place have gotten enough credit. The folks at Health Canada and PHAC have done everything they could to get the right communication strategies in place, and some of them are very effective. But we keep hearing that it's not all getting through. We can't become complacent. We have to keep doing the messaging and then look for other routes, such as the health provider associations.
On October 19th, 2009. See this statement in context.