Yes, I would echo that. In a lot of areas of the country, including for Jill from Saskatchewan, there's very limited choice in terms of flights. It's a great inconvenience if you're going to be hours later because of having to take another flight if you don't have that information ahead of time.
The other point I'd like to raise, though, is that we shouldn't base opinions and decisions on the degree of complaints to the Transportation Agency, because I think they're just seeing the tip of the iceberg. Those of us on the front lines hear daily complaints in regard to this. Most of those people will never carry it forth to any regulatory agency.
I think it's very important to really consider the prevalence of this problem, because all of us have family members or friends who are allergic to cats and dogs.