Evidence of meeting #4 for Health in the 40th Parliament, 3rd Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was rcmp.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Sergeant Murray Brown  Staff Relations Representative, Occupational Health & Safety, Royal Canadian Mounted Police
Superintendent Alain Tousignant  Acting Assistant Chief Human Resources Officer and Chief Learning Officer, Royal Canadian Mounted Police
Paulette Smith  As an Individual
H.W. Jung  Director General of Health Services, Commander of the Canadian Forces Health Services Group, Surgeon General and Queens Honorary Physician, Department of National Defence
Janet Bax  Executive Director, Federal Healthcare Partnership Secretariat, Department of Veterans Affairs
Hilary Flett  Manager, Office of Health Human Resources, Federal Healthcare Partnership Secretariat, Department of Veterans Affairs
Rich Boughen  Acting Director General, Occupational Health and Safety Branch, Royal Canadian Mounted Police

10:50 a.m.

Insp Rich Boughen

If a regular member were to come forward, the person could go to his or her MEAP representative in the member employee assistance program, who could allow access to a professional, depending on what the issue was. It could be family counselling or whatever. MEAP representatives have lists of names of providers in the geographic area where they're located. We also have a chaplaincy program.

Depending on the type of issue, if the person who is having the issue goes to a supervisor, he or she might be asked to see the health services officer to be assessed by a designated physician.

10:50 a.m.

Liberal

Kirsty Duncan Liberal Etobicoke North, ON

What are the qualifications of the people doing the EAP process? Are they able to tell the difference between someone who is in crisis...?

10:50 a.m.

Insp Rich Boughen

I'm not 100% sure of what their training consists of today. I went through that process 15 years ago, and it was then a three-day course. It taught you not to be a counsellor. It taught you to actively listen and to be able, in a very primary fashion, to assess the issue and categorize it perhaps as a marital issue, a harm-to-self issue, or a financial issue, and then to be able to have the tools available in that geographic location to give them names or set up appointments.

10:50 a.m.

Liberal

Kirsty Duncan Liberal Etobicoke North, ON

Has a gap analysis been done? Ms. Smith's family went, sought help, and sought help repeatedly. They fell through the cracks. Has a gap analysis been done to ensure that this doesn't happen again, to the best of our ability?

10:50 a.m.

Insp Rich Boughen

To the best of our ability.... Processes and procedures are one thing. What Mrs. Smith brings to the table is the human side of processes and procedures when they are not working as they should. What we have done is reaffirm the reality that all members deploying to remote or isolated areas need to be psychologically assessed by the MMPI-2 and have a follow-up assessment with a psychologist. That applies as well to each adult member of the family who is over 16.

10:50 a.m.

Conservative

The Chair Conservative Joy Smith

Thank you so much.

Thank you, Dr. Duncan, for those very insightful questions.

We'll now go to Mr. Rickford.

10:50 a.m.

Conservative

Greg Rickford Conservative Kenora, ON

Thank you, Chair.

I appreciate the questions of my colleague. I think it's important to understand some of the process and steps that people take.

Just by way of introduction, I spent eight years as a registered nurse living and working in isolated and remote first nations communities across Canada, at the very least northwestern Ontario, Manitoba, Saskatchewan, British Columbia, and across the Arctic. I have a rich understanding of the experiences one goes through in taking an assignment in those communities. I have to say, Mrs. Smith, that I have very close friends who are members, and I share some of your concerns, particularly with the culture of stoicism that you referred to and the fine line between bravery and an ability to come forward with some of the things that you see. In nursing, not unlike the RCMP, we have come into a variety of different things. Of course, there's always a nexus between our personal and professional issues and the counter-transference between those two.

Having said that, my questions may be focused more with Mr. Tousignant around the wellness program. I just want to very briefly talk about what nurses have experienced in the north and how they've come to respond. It seems to me, based on what Mrs. Smith is talking about, there may be some structural defects in how emergencies or traumatic scenarios are dealt with that prevent officers from coming forward. If I can shed a little bit of light on our own experience, it's actually mandatory that we participate in debriefing programs or sessions by phone, or if the situation necessitates it, with a counsellor. Obviously there's a grade on which they're evaluated, but it can be highly subjective and highly individualized based on what the person has seen and how they respond to that.

Furthermore, there are other scenarios that require a mandatory group debriefing, the entire unit in this case. The entire nursing station staff converge on the basis of what transpired. It deals not just with the incident itself but with how the group interacted, things they feel they could have done better. Inevitably, that scenario rises again there or in some other station, and most of us get moved on over the course of our career. I think one of the cornerstones there is that it's built right into our operation.

Another cornerstone would be confidentiality: the real ability of the member, or in this case of the nurse, to be able to go in confidence and actually make disclosures because these kinds of things can sometimes trigger or manifest issues that you have in your other life. As I said, I talked about a nexus between them and prevalences of the use of alcohol—certainly maybe not when you're in the community but binge drinking when you've left the community—or social adjustment disorders with your family or large groups when you get out.

At risk of rambling on here, I'm just wondering whether you've contemplated some of those features in this wellness program, or foundationally speaking, some of these around it. I believe that they are the most important pieces that actually have us come through. I'm not terribly comfortable in a group therapy session, although I have been in one, but for the benefit of my colleagues, I thought of at least one case of a shooting where a murder was the outcome that it was productive for us as a group dynamic, more so than individually. I'll stop there and maybe you could just talk about it.

10:55 a.m.

C/Supt Alain Tousignant

I'll make a few comments, and I'm sure Inspector Boughen will probably give you more details.

There are mandatories. On highly specialized duties there are mandatory sessions that you have to attend during, before, and after. For example, if I go back to some of the tragedies that we faced with some of our members being killed on duty, there is a debriefing that takes place after with the employees who work at the site to try to deal with the issues that you discussed. Definitely, depending on the types of duties you do, there are mandatory steps that you have to take. Presently we are working on a pilot project that Mr. Boughen has initiated dealing with some of the issues you're referring to.

Maybe I'll let Rich provide more details.

10:55 a.m.

Insp Rich Boughen

Thanks.

You're right about the critical incident stress management piece around certain specific instances, such as shootings or whatever, and I think we have a fairly good handle on that. What we don't have the handle on that we need presently, as Chief Superintendent Tousignant mentioned, is the pilot that started in January of this year. Two are going to be running. One that began yesterday is continuing today and tomorrow on Vancouver Island. We look at something Mrs. Smith talked about, the cumulative effect of all the stress and tragedy that we see on a daily basis. During that time there's psycho-education.

One of the terms that I steal from the military is that as we walk through life we pick up all these rocks and put them in our rucksack. At times the rucksack becomes too heavy. Our backpack gets too heavy, so we are trying these programs to get rid of some of these rocks by talking about the specific things in our work world that cause the emotional stuff. We go to tragic events such as car accidents--and as a nurse you would know this--that are absolutely abnormal in our everyday world. However, when we have these normal reactions to them, we think they're abnormal because either we're six feet three inches or we wear a uniform or everybody looks to us for support, so we never allow that to get out. We put a plexiglas wall in front of us when we go to an accident and see death and destruction, whereas the natural response would likely be to sit on the curb and cry with everyone else. However, in our world that's not acceptable. That's not what we're hired for.

11 a.m.

Conservative

Greg Rickford Conservative Kenora, ON

Nor is it acceptable for five foot four inch or five-foot-nothing nurses. I think it should be clear, for all of us who may not be--

11 a.m.

Conservative

The Chair Conservative Joy Smith

I'm going to have to bring this to a conclusion, because we have another committee coming in to this room.

I know that this is the first time the RCMP have been on the health committee. I thank you for coming, along with the military and the veterans affairs representatives. I think it has been very helpful--more than helpful--to be able to present to this committee the challenges that are there behind the scenes with the military, the RCMP, and others who are in high-risk professions. As a committee, we want to thank you very much for being in attendance today. Thank you.

The meeting is adjourned.