Thank you for the question.
It is the case that we have noticed an increase, and we are not entirely sure why that is the case. Perhaps there is a growing awareness of the program. Perhaps there is a growing comfort with physicians in terms of recommending that their patients with various conditions access medical marijuana. I don't think we precisely know the reasons for the increase in demand, but we are certainly seeing the increases that have been ongoing and in fact are accelerating at this point.
That has meant, as is noted in the item on the website, that we are in fact not meeting the benchmarks that we set ourselves internally, because we realize this is an important benchmark to meet for individuals.
The member is absolutely correct. We are not requesting additional funding, but to our own reallocation we need to put and train more individuals, so they can respond to the increase in the demand. That is what we have done.
Our strategy has been to allocate and train additional individuals. We've also introduced a very tight tracking system to understand. We track now weekly. I see these numbers, and the branch sees them even more frequently to actually see how many we are getting in each week, how many we are processing, and if we are on track to clear the backlog.
One of the challenges for us is that we try to project what will come in the following week, so we train staff. There are certain challenges in terms of you can't just add anyone on a given day. There's a certain process of training to make sure that people can provide the steps.
That's the strategy we have put in place, and we're working through that.