There is a process. It starts and often takes place in hospitals. Patients are admitted. In the provinces, it goes through access centres. Placement is more and more centralized. Patients go through access centres, the names of which differ from province to province.
As I explained in my presentation, the system unfortunately is under a lot of pressure. If we speak to social workers in hospitals, they tell us about the pressure they are under to place these patients elsewhere as quickly as possible to free up beds. It's understandable.
We are seeing that taking into account the language needs of patients is something that often becomes insignificant in the process. It's regrettable. Basically that's how we understand the process and it's how it was explained to us.