Evidence of meeting #16 for Health in the 41st Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was insurance.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Stephen Frank  Vice-President, Policy Development and Health, Canadian Life and Health Insurance Association Inc.
Robert Guimond  Secretary, Fondation Docteur Benoît Deshaies

3:30 p.m.

Conservative

The Chair Conservative Joy Smith

Good afternoon, everybody. How are you?

I will call the meeting to order, please. Thank you.

We are very pleased to be studying the issue of chronic diseases in the workplace.

We're very pleased that we have our witnesses here.

From the Canadian Life and Health Insurance Association is Stephen Frank, vice-president, policy development and health.

I hope I pronounce this correctly: we have from the Fondation Docteur Benoît Deshaies—how did I do there?—Mr. Robert Guimond, member of the board.

Thank you so much for being here with us.

We are going to have 10-minute presentations, and then we'll go into the Q and As, with seven-minute rounds, first of all.

Mr. Frank, would you begin?

3:30 p.m.

Stephen Frank Vice-President, Policy Development and Health, Canadian Life and Health Insurance Association Inc.

Thank you.

Madame Chair, members of the committee, I'm very pleased to have the opportunity to be here today on behalf of the Canadian Life and Health Insurance Association. We welcome the opportunity to share our views with the Standing Committee on Health.

Today, I will provide you with an overview of the types of services and support that our industry provides to Canadians in terms of chronic diseases and aging. I will also provide some general thoughts on potential policy changes we feel should be considered to help Canadians adequately provide for their needs and health care as they age.

It is particularly appropriate to engage in this discussion in 2011, as baby boomers are beginning to retire this year. The aging demographic is critical to understanding the future pressures on long-term care in Canada. Although we are living better and longer, the older we get, the more likely we are to be managing a chronic disease and the more frequent our contact with the health system becomes.

As of today, roughly 7% of Canadians over the age of 65 reside in health care institutions. Also, consider that one in eleven Canadians over the age of 65 is affected by Alzheimer's disease or a related dementia, and about 50,000 strokes occur in Canada each year, with stroke being the leading cause of transfer from hospital to long-term care. As the relative age of Canadians rises in the coming decades, it's quite reasonable to expect that these numbers will rise dramatically. It's important to ask whether Canadians are ready for the financial and other implications of this.

It's critical to acknowledge up front when discussing this issue that Canadians are by and large responsible for funding their own care in old age. Within this context, the private insurance market currently plays an important role in helping Canadians plan and save for their long-term care needs, although, as I'll discuss shortly, more needs to be done.

Long-term care and critical illness insurance products are types of supplementary coverage that may become payable when an individual is struck with a debilitating, severe, or chronic illness. These types of plans provide benefits that are over and above the typical income replacement coverage. While these solutions have been available to Canadians for some time now, it is fair to characterize both markets as being underdeveloped.

With respect to critical illness, a typical policy helps pay the costs associated with life-altering illnesses. If you become sick with an illness covered by your policy and survive the waiting period, you receive a lump sum cash payment and you are free to decide how to spend the money. Types of diseases vary by plan, as does the amount you will be paid, which ranges from $10,000 to several million. In 2010 there were 1.2 million Canadians with critical illness insurance. Cumulatively, the industry paid out roughly $200 million in benefits.

With respect to long-term care, there are generally two types. One reimburses the insured for eligible expenses received on a given day, up to a pre-set maximum. The other is the income-style plan, which offers a pre-set monthly payment amount. Typically these benefits are payable when an individual can no longer perform at least two essential activities of daily living, so bathing and dressing or bathing and feeding themselves, for example. As of 2010 there were only about 385,000 Canadians with long-term care coverage, and the industry paid out $12 million in benefits.

It's clear to us, in particular, that the long-term care market is very underdeveloped in Canada. Most Canadians simply do not know that the government will not cover their long-term care needs. In addition, Canadians are very sheltered from the costs of health care, and as a result they are often surprised at the price of long-term care solutions. This lack of knowledge prevents individuals from purchasing such coverage. Together these factors make long-term care solutions a challenging product for insurers to sell in the Canadian context. It should be noted that this situation differs materially from that in the U.S., where the long-term care market is much more developed and consumers are more proactive in seeking coverage.

Accordingly, we believe the government has an important role to play, both in educating Canadians about the need to save for their long-term care and in providing support for such activity by providing tax and financial incentives to assist them in taking more responsibility for their long-term care needs through the purchase of long-term care insurance. In terms of the insurance industry, I can say that we are actively exploring options to offer this product at as low a cost and as effectively as possible.

The life and health industry also offers important income replacement supports to employers and workers that help them deal with their illness and return to work as quickly as possible. In 2010 the life and health industry provided 4.6 million Canadians with short-term disability coverage and more than 10 million Canadians with long-term disability protection.

Typically a group plan provides three different levels of coverage for an employee. The first to kick in would be your sick leave, which is typically at a full rate of pay for a short period of time, typically a few days to a couple of weeks, and that depends on the employer. Short-term disability kicks in when your sick leave runs out. Most STD plans pay a portion of normal earnings, say up to about 70%, for a period of time. Fifteen to 26 weeks is fairly common, although that can differ by employer. Finally, long-term disability starts when short-term disability runs out. Typically these plans will cover 60% to 70% of normal earnings. These benefits are payable for up to two years if you remain disabled from your own occupation. Beyond that, benefits continue for those who remain disabled from any occupation.

As an industry, however, we strongly embrace the concept that work is healthy and that preventing disability in the workplace is possible. That is clearly in the individual's best interest as well as the employer's. As a result, many plans include rehabilitation provisions designed to help individuals return to work. For example, benefits may be continued while a person participates in return-to-work programs or undergoes vocational training. These types of programs support individuals who may not be able to return to their usual jobs after a period of disability, but can return to the workforce in a different capacity.

Employers rely on our industry's return-to-work support and rehabilitation expertise to assist their employees. Our member companies work closely with employers who may need assistance understanding and implementing accommodation requirements.

In addition, our industry provides employers with stay-at-work programs, where supports are provided on the job to prevent deterioration of a condition. We also provide dedicated workplace wellness initiatives to promote both physical and mental health in the workplace.

On this latter point, it's important to recognize that one of the leading causes of disability today is related to mental health conditions, and they can also be chronic in nature. The CLHIA is proud to support initiatives that promote mentally healthy workplaces. In the fall of 2009, the CLHIA released guiding principles to support good mental health in the workplace. These principles are best practice benchmarks for our member companies on mental health in their own workplaces.

In summary, the life and health insurance industry in Canada plays an important role in helping Canadians who've had the misfortune of contracting illnesses, both acute and chronic in nature, and need ongoing long-term care. We work very closely with employers to help employees return to work, and to avoid illness and disability altogether where possible. That being said, more can be done to educate Canadians on the reality of who is responsible for their care as they age, as well as to help them save adequately for this eventuality.

It will be my pleasure to answer any questions you have.

3:40 p.m.

Conservative

The Chair Conservative Joy Smith

Thank you very much, Mr. Frank.

This is a very important study, and that is why we asked you to come in to give us some insight. It's quite compelling when you see some things that people go through.

We'll now go to Mr. Robert Guimond, please.

3:40 p.m.

Robert Guimond Secretary, Fondation Docteur Benoît Deshaies

I want to introduce myself. I'm a 67-year-old retired lawyer. I have 30 years of experience in work-related accidents and diseases. I want to start my presentation with some comments.

Our foundation, the Fondation Docteur Benoit Deshaies, works with people who receive no wages and have no income or insurance. The people our foundation works with have no income and no long- or medium-term insurance. They have none of that. Most of them do not receive employment insurance benefits. That's why the Fondation Docteur Benoit Deshaies exists. It provides support to people without an income on an as-needed basis. Those people either no longer receive benefits from the Commission de la santé et de la sécurité du travail du Québec or have no insurance.

The Fondation Docteur Benoit Deshaies has two main roles. Its first role is to pay for treatments, especially those not covered by public plans, such as fibromyalgia treatments, massage therapy, occupational therapy and acupuncture. None of those are covered by public plans. That's why workers turn to the foundation to be reimbursed for their treatments.

The second element the foundation is involved in is medical assessments. Medical assessments are required before the courts. Do you know what the cost of a medical assessment is? It's not $600; it's often $1,300, $1,500. In the case of specialists, it can go up to $2,000 or $2,500. The foundation pays for medical assessments when they are needed, especially before the courts, the Commission des lésions professionnelles, the Supreme Court or any other court. When a medical assessment is required, the foundation pays for it.

I would like to make some comments about the core issue the Standing Committee on Health is discussing. I will comment on the passage of time and chronic problems in the workplace, which are a major source of concern for Canadians.

I have a few comments about the passage of time. Of course, we are all affected by that passage. It's unrelenting and cannot be avoided. However, I want to stress something before this committee. We must give ourselves tools to slow down the aging process, to slow down physical and psychological deterioration.

My main point when it comes to aging is avoiding isolation. I would like the Standing Committee on Health to keep that in mind. I will provide you with some examples.

Let's talk about where people live. I think that having a comfortable and safe place for seniors is a key consideration. They must have somewhere safe; they must feel safe in terms of their future. I want to really stress that.

Insurance can also help those who have it. The people we work with don't have insurance. Resource support is essential when it comes to aging. What does resource support mean? It's the experience that the foundation has, that we have and that I have at my age. I am talking about social workers seeing people regularly and occupational therapists visiting people at home on an ongoing and regular basis. I want to emphasize the words “ongoing” and “regular”. When it comes to people who are getting older, those visits should not take place on a monthly or weekly basis; continuous monitoring is needed. That's important for overall resource support when it comes to aging. You will get old. You know that because you have parents, uncles, aunts, and so on. You know what it means to need ongoing and regular support.

Another element I want to emphasize as far as aging goes is community support. People need to be surrounded and supported by others like themselves. It is important for people who live in a nursing home, a residential and long-term care centre, to be able to get together, talk, and play poker or any number of card games. People need to be together.

The last element is about the passage of time. I want to stress that. This may surprise you, but it's necessary to develop not only our physical abilities, but also our psychological abilities. When we get to—

3:45 p.m.

A voice

Oh, oh!

3:45 p.m.

Secretary, Fondation Docteur Benoît Deshaies

Robert Guimond

Oh, oh! Am I making you laugh?

3:50 p.m.

Conservative

The Chair Conservative Joy Smith

Excuse me, is there some mischief on my committee, Mr. Holder?

3:50 p.m.

Conservative

Ed Holder Conservative London West, ON

My apologies, Madam Chair.

I apologize, sir.

3:50 p.m.

Conservative

The Chair Conservative Joy Smith

Okay. Thank you.

Please continue.

3:50 p.m.

Secretary, Fondation Docteur Benoît Deshaies

Robert Guimond

I think that developing our physical and psychological abilities is extremely important as we get older. Do you know how old Dr. Deshaies is? He is over 80 years old. He is 84 and is still active within his foundation. He's an example of the fact that, when we are willing, when we apply ourselves and plan ahead, we can live and slow down the aging process. I want to stress that.

I will now talk about chronic illness.

How much time do I have left? You can just cut me off.

3:50 p.m.

Conservative

The Chair Conservative Joy Smith

Your time has just run out. I'm sorry. I am reluctant to stop you because everything you are saying is so interesting. I think it's so relevant, especially with your background and expertise.

I'm going to be generous with the time for everybody. It will be equal.

3:50 p.m.

Secretary, Fondation Docteur Benoît Deshaies

Robert Guimond

Okay. I'll be quick.

3:50 p.m.

Conservative

The Chair Conservative Joy Smith

Please just wind up now.

3:50 p.m.

Secretary, Fondation Docteur Benoît Deshaies

Robert Guimond

The foundation deals with chronic diseases in the workplace. I could talk about that for hours. For instance, someone who has a shoulder problem cannot lift their arm to where I'm holding mine right now.

3:50 p.m.

Conservative

The Chair Conservative Joy Smith

Thank you.

I have to cut you off. I tried to be as generous as I could, but we need to get to Qs and As.

Ms. Quach, you have seven minutes.

3:50 p.m.

NDP

Anne Minh-Thu Quach NDP Beauharnois—Salaberry, QC

Thank you, Madam Chair. I want to thank our two witnesses.

Mr. Guimond, I will start with you. That will probably allow you to complete your presentation. I think it's interesting that you say we need to work on people's isolation in the workplace, especially seniors' isolation. They need support and help in overcoming their diseases.

You talked about resource support. I assume that also applies to the workplace. Social workers, massage therapists and psychologists need to be present in the workplace. Do you have any statistics, any data that would help us see how much difference having those professionals in the workplace makes? Are there any results? Are there any businesses that have hired psychologists, social workers, massage therapists? I think that approach is very useful for prevention. It does exist. Could you tell us more about that?

3:50 p.m.

Secretary, Fondation Docteur Benoît Deshaies

Robert Guimond

Unfortunately, I have no statistics. All I have is practical experience. By the way, I want to specify that I mostly deal with workplace matters, but not exclusively so. My involvement is general, in the workplace or not.

In the workplace, the resources—social workers, occupational therapists, massage therapists—work together with the foundation. I did not specify at the beginning that the Fondation Docteur Benoît Deshaies works on a daily basis with social workers from the Polyclinique médicale populaire—that is what we call it. We work together in order to help people who have no income, especially by giving them access to a psychologist.

I want to point out that, currently, the predominant need older people in the workplace, as well as people in general, have is psychological. People are isolated and are wondering how they can help themselves. Psychologists and psychotherapists are an extremely useful tool for helping people in the workplace. The foundation works on that with the Polyclinique médicale populaire. Those professionals are also extremely helpful for people who are struggling with the passage of time in general.

I cannot provide you with any statistics because we do not compile them. In other words, we just provide services. If 20 psychological treatments are needed, we provide them and pay for them. If 20 occupational therapy, massage therapy or acupuncture treatments are needed, we pay for them. If someone needs 20 additional treatments, the foundation pays for them. However, we do not compile statistics. We just provide services.

3:55 p.m.

NDP

Anne Minh-Thu Quach NDP Beauharnois—Salaberry, QC

That also echoes the Romanow report that talked about expanding the range of services available to low-income individuals. That is what you do.

Do you think that the federal government should use your foundation as an example? I assume other organizations also work with free polyclinics to provide health care to Canadians who can't necessarily afford health insurance to cover the costs associated with a chronic disease.

3:55 p.m.

Secretary, Fondation Docteur Benoît Deshaies

Robert Guimond

If the federal government wanted to help, it could provide us with funding. There would be home support and resource support services for low-income individuals. Programs would be set up for that, and the government could work on an agreement with the provinces to set up programs for the client base our foundation serves. I think that the federal government's assistance would be a very nice initiative that would help us move forward.

A medical assessment costs between $1,300 and $1,500. This year, our foundation paid for $65,000 in services. If the federal government were to provide funding for assessments and treatment, and if it worked out an agreement with the provinces—that goes without saying, as health care comes under provincial jurisdiction—there could be cooperation and specific federal programs.

3:55 p.m.

NDP

Anne Minh-Thu Quach NDP Beauharnois—Salaberry, QC

Do I have any time left?

3:55 p.m.

Conservative

The Chair Conservative Joy Smith

You have about half a minute.

3:55 p.m.

NDP

Anne Minh-Thu Quach NDP Beauharnois—Salaberry, QC

Are there currently any programs that provide people with such services? Could there be other similar programs? Do you work with any other groups in Quebec—or even elsewhere in Canada—that should also be better known?

3:55 p.m.

Secretary, Fondation Docteur Benoît Deshaies

Robert Guimond

We work with the Commission de la santé et de la sécurité du travail du Québec, Quebec's worker compensation commission, and with doctors from the Polyclinique médicale populaire. However, we have very little contact with the federal government.

4 p.m.

Conservative

The Chair Conservative Joy Smith

Thank you very much.

We'll now go to Dr. Carrie.

4 p.m.

Conservative

Colin Carrie Conservative Oshawa, ON

Thank you very much, Madam Chair.

I want to thank our witnesses for being here today.

I wanted to start off today by talking to Mr. Frank. I was looking at page 4 in your presentation, and the quote you had was:

Accordingly, we believe [the federal] government has an important role to play in both educating Canadians about the need to save for their long term care as well as providing support for such activity by providing tax and financial incentives to assist them in taking more responsibility for their long term care needs through the purchase of [long term care] insurance.

One of my colleagues, James Rajotte, has actually put forth a motion or bill on financial literacy. I've been amazed at how there's really a lot for Canadians to learn about responsibility and financial literacy. If you look at some of the health services that are and aren't covered in our country by the public system.... I have the honour of working with a colleague of mine, who is a chiropractor, and there are so many health services out there that people, throughout their lives, may need a plan to utilize, but they just don't think about it, whether it's chiropractic, physiotherapy, even psychology.

You mentioned in your opening statement the importance of mental illness. We've heard from other witnesses how much this is starting to tax the system and to stop people from working and being productive. Recently Canada observed World Suicide Prevention Day, and we did start bringing about the issue of mental health.

I was wondering what your organization does and how it works with businesses to address mental illness in the workplace and to help support Canadians who suffer from this horrible condition.