That's a good question.
The precursor or catalyst for introducing mobile technology was my observation that the introduction of technology had disrupted the natural flow of care. Care was primarily at the bedside or other care delivery sites, which don't necessarily have a PC.
The other thing it did was that it limited the amount of engagement between the patient and the physician. Imagine a discussion at the bedside where a physician is talking about lab results and progress toward better health, and the patient asks how it compares with his condition three months ago. The physician would have to leave the room, do an inquiry, and come back.
So it has radically changed, first, the provider effectiveness. We've branded it back to the bedside. Every physician is required to see every patient every day. We weren't able to impose that before.
The second thing is that it's increased the level of engagement of patients, simply by being able to show an image and say, “Here's where your problem is, Mrs. Smith”, and then engaging in a discussion with all the information at hand.