I want to mention three initiatives I have become aware of, to demonstrate that there is so much room for something to go so much better with mental health care. The first one is the understanding of how successful cognitive behaviour therapy is. That can be provided by non-physicians, yet we don't pay for the non-physicians to do that work. I think it's a big gap in our system.
The second thing is that when you have an integrated clinic and a number of different kinds of staff—some of whom are on salary and some aren't—you end up with opportunities, such as nursing staff, who can phone patients who haven't shown up for care to have them come in to make sure they're taken care of. I think that's a wonderful thing.
In terms of training, in Alberta—I'm not sure if it's Edmonton or Calgary—to train young medical students on how to better work with people with mental illnesses and how to avoid stigma, the evidence is that there is only one way to do that. You can't teach it by providing people with books. You have to get out, you have to actually work with people who have severe mental illnesses.