One of the things I found very interesting when I was listening to Mr. Shepitka's presentation was the discussion around some of the challenges. One of the things that stuck in my mind was that he said some of the health care workers have great ideas about ways they now want to change things now that they have seen what the new environment will be like. They want to change the way they will work with the electronic health system, but it's going to be at a cost.
I thought that was a really good example of something we learned through the way we were implementing. We did a lot of planning. We really spent a lot of the time beforehand visualizing and helping people to see how they were going to work. They may say to us, “If you just put a workstation out in the hallway as you're planning”—because that's what the system requires—“then I'm going to have to go in and see my client, I'm going to have to write notes, and then I'm going to have to come outside and type them in.” They could automatically see that was going to lead to medical errors.