The next question would be, once you determine who are the 80% who don't need a follow-up or who need a small amount of follow-up, do they turn around and say, “I think I'm having a heart attack today”? You tell them they're not having a heart attack, but do they turn around the next day and say that maybe they have cancer, and then the next day maybe something else? Does this lead them to keep going back? Is this something else you're seeing?
On April 23rd, 2013. See this statement in context.