I think it's very important to differentiate the various clinics and sites that are available. I came to my definition of what I wanted to have at my clinic by having a bottom-up model. We clinically helped people in our community with whatever their needs were.
I don't want to denigrate or make claims for other people who offer their services to others. I can tell you that my early education in this field was very enlightening; it was frightening, and I couldn't believe it was Canada. I have been in clinics in third world countries that I have felt safer in, and that's what led me to say that we need a new model. Within that model, and by educating people in our community, I think we can change the face of what's out there so that people are not afraid to accept other people in their communities.
We originally had some people on the front page of our local newspaper, who said, “Don't bring these heroin addicts to our location. Children are going to get hurt on the way to school. This is going to be awful.” Those people have now come forward because of the model we use—and because we're no nonsense, zero tolerance, we run a tight ship, and we're by appointment only, like a traditional medical clinic would be—and are now welcoming us in their community. People who once were on the front pages of our papers, in fact, now have come for treatments and are very, very happy that we're there.
I think we need to educate our communities. We need to educate our physicians. We need to educate our pharmacists.
One of the things we do that's perhaps different from other places is that we ensure that every one of our prescriptions is automatically faxed to a pharmacy, so nobody takes a prescription out of our office. On the bottom of every prescription is a notation to the pharmacist, which he must adhere to and which is directed by our physician, that says “Any opioid prescription must be dispensed in a locked box”.