Perhaps this was said and I didn't hear it, but I would mention two things. The first is a means of summoning assistance, particularly if you're alone, by which I mean something digital or a radio or a panic button, something that will go to a security office or a supervisor or someone else.
The second one that I think is really important and that we don't talk about much is a way to communicate the risk of violence, or perhaps a previous history of violence, by this individual. Most importantly, how do we communicate that between different health care providers? I introduced the Ottawa Hospital and its 19 sites, but there are other hospitals in the city. There are lots of long-term care providers. People come in from the police and paramedics. Let's say a patient is going from one care provider to another, to the physician or nurse or whoever. How do we ensure that as part of that handover, they will see that, “Oh, this is Mr. Hayes, and he might try to bite you when you try to feed him”?