Thank you, and I thank Ms. Silas for that compliment as well.
We've been working hard on this issue. The key thing for us has been, first of all, collaboration. There is collaboration with front-line staff across the board, whether it's a physician, a nurse, a clerk or a housekeeper. There is collaboration with the joint health and safety committee. You've heard from other witnesses that this is in place, but sometimes it's not effective. In our organization, we changed that by having executives as members of the joint health and safety committee so that there is much more serious attention paid to that committee.
Then there is collaboration with labour groups. Maybe we thought we had all the answers before. You tend to think of it that way if you're in a management role. I hate to say it, but that can happen. You fall into habits like that, and sometimes you need to stop and think about front-line staff. Engaging with an organization like the ONA—the Ontario Nurses’ Association—and other nursing labour units helped us to get back to the evidence around best practices.
Then lastly, in Ontario there is the Public Services Health and Safety Association, one of the safety associations under the Ministry of Labour, and it has published evidence-based best practices that are available on their website. We have taken a look at those, along with other recommendations from other provinces.