We feel that the education portion is effective in a setting where basic needs are met, and those basic needs would start with staffing levels, along with decision-making on behalf of the employer's side as well.
There's a strong feeling that a culture of safety doesn't exist within the health care system. Having worked on the employer's side as well for a number of years, in a senior position, I see that all the time. There's a shortage of nursing, but there's also this decision-making. Violence occurs on the job, but then who's making the decision to actually put people—workers, nurses, health care workers—in situations where that violence can occur and why?
A lot of it comes back to the fact that we're short of people. We don't have enough. We can't call for overtime; we don't have the funding for that. There's a cycle involved in this that goes beyond just the environmental concerns; you can build the infrastructure.
Also, I would definitely like to echo the last two statements that were made around how education is key. We do feel that it is, but education can only really work when those basic needs are met.