Absolutely. The intent of the department is to develop a clear application form that applicants would use to structure their application. That form is accompanied by written guidance. We realize that sometimes that's not enough. The department is committed to working directly with applicants to answer any questions they have as they put together the application.
We've had telephone discussions and face-to-face discussions to explain to applicants how they can meet the provisions and exactly what information the department is expecting to see. It's one piece in a very comprehensive process of supporting applicants through understanding their obligations and requirements in submitting an application.