With the criteria we were provided, each individual claim went through three different tiers of analysis. We had someone at our level at Crawford review the person's presentation to see whether or not they presented proof to meet any of the three eligible criteria. If they presented medical documentation, we then forwarded their claim to a medical professional, and they also reviewed the claim to see whether or not the individual provided proof of one of the three criteria. They would provide that report back to Crawford, the administrator. Then I would make the final review, along with my colleagues, and verify whether or not the proof was provided. Then the ultimate decision was delivered to the claimant.
On May 9th, 2017. See this statement in context.