Let's talk about training.
There was a call for volunteers to help employees and workers at long-term care homes. I don't know if you heard about this, but apparently people were showing up and had to immediately become trained workers. They were assigned to duties identical to those of workers with years of experience.
Have you heard about problems with a lack of training for volunteers? Do you think that removing families and caregivers from long-term care homes is something we should do again next time?