Staffing and the conditions of work have to be at the top. As we look at what's happening, and as we heard about B.C. in terms of the strategies that were taken early to address this, we see it's about staffing. We've known for a very long time that we need more staff. I can't tell you how many times we've been told there are not enough hands. Perhaps I could say one more thing. I've just been talking with our partner in Norway, and they've had very few deaths in the Norwegian nursing homes. One of the factors there, he said, was that the proportion of their hands-on staff is significantly higher than anywhere else.
On May 13th, 2020. See this statement in context.